How much is postage?

For all orders under $60, shipping is charged at a flat rate of $10.95. For all orders $60 or over, shipping is free within Australia. We also offer express shipping for a flat rate of $14.95.

I have placed an order, how long will it take to arrive?

We aim to dispatch your order within 24-48 business hours. Once your order is dispatched, you will receive an email with link to track your order.

Currently, there are some delays with Australia Post due to increased demand and restrictions.

Do you accept returns?

Yes, we do accept change of mind returns within 28 days of purchase as long as the item is unopened, unused and in original condition. The return postage is at buyer's expense. Please refer to our returns page for more details.

What payment methods do you accept?

We accept Credit Cards, Paypal, Afterpay, Google pay and Apple pay.

How do I track my order?

Once your order has been dispatched, you will receive an email from us with a link to track your order.

How do I change my address after I have placed an order?

Unfortunately, we cannot change any order information once your order has been processed. Please ensure that the correct address has been entered to avoid your package being sent back to us.

To Redirect your order, Please sign up to the MyPost tool.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but Australia Post will eventually return the package to us. We may request a return fee and payment to resend your order out to you.

How do I change or cancel my order?

We are unable to amend orders after they have been placed. If you would like to return an item, please refer to our returns policy.

What happens if I have not received my package?

If you have not received your package during normal delivery timeframe, please contact us so we can investigate with Australia Post. It may take upto 4 weeks to locate your package by Australia Post.

If the package was delayed due to incomplete or incorrect address, it should be returned to us. To resend this package to the correct address, there will be a $10.95 postage fee for Standard Shipping and $14.95 for Express Shipping.

How do you package orders?

We use recycled boxes for our packaging. Our shipping labels are also compostable as well as our eco friendly tape.


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